How to close a Tech Contact Records ticket : Russell County Technology Dept.

How to close a Tech Contact Records ticket Print

Modified on: Tue, 12 Nov, 2019 at 11:51 AM

Log into the Freshdesk web portal at www.mcssk12.freshdesk.com.
Click "Check Ticket Status".

Click on the ticket you need to close. Be sure it is one you set as a tech contact records ticket by checking the status. to the right. It should say " waiting on Tech Contact".

Click "Mark Ticket as Closed".

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